I did quite a bit of research on this treadmill before purchasing it and my only concern was the multitude of comments regarding poor customer service. I decided to buy the treamill anyway and hope nothing went wrong. The treadmill worked great until I moved and my movers man-handled it a bit. I couldn't figure out what was wrong with it, so I finally broke down and called customer service. Turns out my movers managed to get a hold of a couple of wires in the back when they moved it and ripped the wires out. Unfortunately, it took a few phone calls to diagnose the issue since we were trying to avoid opening up the console if it wasn't necessary. I found the customer service team at Nautilus (this is who handles this treadmill) to be incredibly friendly, helpful and responsive. I was not only satisfied with the service, but I was blown away by how great it was. In one instance, the service tech didn't know where my afflicted wire went exactly, so she asked a colleague and within minutes, we both had instructive pictures detailing what needed to be done. The treadmill itself is fantastic and sturdy. Love it. I'm also now a huge fan of the Nautilus customer service team. If you have an issue, they will help find a solution. Get more detail about Bowflex Series 3 Treadmill.
No comments:
Post a Comment