Once we got the bike together we liked it, but getting it assembled was a nightmare. My husband and I are both educated people, but these directions (loosely translated by the Chinese) are HORRIBLE. There are diagrams, but they barely look like the parts you have in front of you so are basically useless. The worst part is there are no instructions on how to install the tensioner. They totally omitted that part from the instructions. We are in the process of contacting the company about this serious issue; as the bike sits now you can only pedal at one speed and are unable to adjust the tension. I certainly don't expect this when I spend the money I did (over $500) on a piece of equipment. Another negative is the digital control panel. It's about as low budget as they come; looks impressive, but is all but useless except for the clock. Overall, - very, very dissatisfied with the instructions and certain components, but the bike is nice and sturdy (its ONLY saving grace). If we can get the tensioner issue straightened out I'll return to this review, revise it, and give the bike 4 stars.....but even as I'm writing this I'm thinking "we shouldn't have to go through all this trouble when we spent that kind of money"....
UPDATE: We contacted the LifeSpan dealer regarding the instruction issue. They were very helpful & responded to us quickly. One of the reps talked us through the missing part of the instructions and the tensioner is now installed correctly. The rep stated they are trying to get the instructions updated because they know they are terrible. Hopefully that happens soon. Anyhow, I'm very satisfied with the customer service and have revised my review to give the bike four stars.Get more detail about LifeSpan Fitness C2 Upright Bike.
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